Privacy Policy

Last Updated:

Thryxellphomvexn (ABN 53 665 958 627) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our travel planning consultancy services or visit our website.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Travel preferences and requirements
• Dates of travel and destination interests
• Budget information relevant to travel planning
• Dietary requirements or accessibility needs for travel
• Payment information when processing transactions
• Communication records including emails and phone conversations

1.2 Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information including operating system
• Cookie data as described in our Cookies Policy

2. How We Collect Information

We collect personal information through various means including:

• Contact forms submitted through our website
• Email correspondence
• Telephone conversations
• In-person consultations at our Perth office
• Service questionnaires and feedback forms
• Automated collection through cookies and analytics tools

We only collect personal information that is reasonably necessary for our functions and activities. Where practical, we provide you with the option of remaining anonymous or using a pseudonym. However, if you choose not to provide certain information, we may be unable to provide you with our travel planning services.

3. Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide travel planning consultancy services
• To create customised travel itineraries and recommendations
• To communicate with you about your enquiries and bookings
• To process payments for our services
• To improve our services and website functionality
• To comply with legal obligations
• To send you information about our services (with your consent)
• To respond to your feedback and enquiries

4. Disclosure of Information

We may disclose your personal information to:

• Our employees and contractors who need access to provide our services
• Payment processors for transaction processing
• Professional advisers such as accountants and legal advisers
• Government authorities if required by law
• Third-party service providers who assist our business operations

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any third-party service providers we engage are required to maintain the confidentiality and security of your personal information.

5. Overseas Disclosure

In some circumstances, we may disclose your personal information to overseas recipients, such as when coordinating international travel arrangements. Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the APPs or that you consent to the transfer.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure storage of physical documents
• Password protection and access controls for digital records
• Encryption of sensitive data transmissions
• Regular security assessments and updates
• Staff training on privacy and data protection

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely destroy or de-identify your information.

7. Access and Correction

Under the Privacy Act 1988, you have the right to:

• Request access to your personal information held by us
• Request correction of inaccurate, incomplete, or outdated information
• Request information about how we have used your data

To make a request, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe, typically within 30 days. In some circumstances, we may need to verify your identity before processing your request.

We may refuse access in certain circumstances as permitted by law, such as where providing access would unreasonably impact the privacy of others or where the request is frivolous or vexatious.

8. Direct Marketing

We may use your personal information to send you marketing communications about our services, provided you have consented or would reasonably expect to receive such communications. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe mechanism in our communications.

9. Complaints

If you believe we have breached your privacy or have not handled your personal information in accordance with this policy or the Privacy Act, you may lodge a complaint with us. We take all complaints seriously and will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. The date of the last update is shown at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make an access or correction request, please contact our Privacy Officer:

Thryxellphomvexn
Level 15, 125 St Georges Terrace
Perth WA 6000
Phone: +61 8 9214 3300
Email: online@thryxellphomvexn.world
ABN: 53 665 958 627